Warranty and Return Policy

We at RTC Online want our customers to be completely satisfied with their purchase, because happy customers tell their friends about our products and services.

Terms & Conditions of sale.

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE.

The following terms and conditions govern the sale of products by RTC Electronics & its subsidiaries RTC Online, www.rtcelectronics.ca By submitting your online order to Rtcelectronics.ca, you have indicated your acceptance to be bound by these terms and conditions of sale. At Rtcelectronics.ca’s sole discretion, these terms and conditions may be changed without prior notice at any time before Rtcelectronics.ca accepts your order.


Warranty Information.

All merchandise we sold on www.rtcelectronics.ca carries either a manufacturer warranty or a limited in house warranty. You are entitled to the manufacturer’s limited expressed warranty, if any, that accompanies the product. www.rtcelectronics.ca makes no additional or independent warranty on such items. All other warranties, expressed or implied, including the warranties of merchant-ability and fitness for a particular purpose are disclaimed.

RTC Electronics & its subsidiaries RTC Online, www.rtcelectronics.ca shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Limited Manufacturer’s warranty.

Most manufacturers offer a standard warranty against defects. Such warranties typically cover the product for at least one year from the date of invoice. RTC online is a broker of computer and electronics equipment. Rtcelectronics.com purchases the products on your behalf from the distributor or vendor. Merchandise that carry a manufacturer warranty will be honored by the manufacturer or their agent. All such warranty claims should be directed to the designated manufacturer’s (local distributor) channels & in accordance with the manufacturer warranty policies.

  1. RTC Online warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software products it distributes.
  2. RTC Online does not warrant the performance or integrity of any Product, but merely passes through to the customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products.
  3. RTC ONLINE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.

Limited warranty.

For online purchases, the return period begins on the date the items are delivered. Warranty Period is determined by the Product Type:

Warranty Period.

  • Switches, signal converters & all other electronic products: 1 year.
  • Cables and non-electronic products: Lifetime.
  • Mounts,Brackets & Network Cabinets: Lifetime.
  • Networking components (Patch panels, modules, plugs): 1 year.
  • Batteries & other energy storing devices: 6 months.

No warranty for physical damage, software or virus. The warranty is carry-in (depot) with minimum 24-hour turnaround for service. All goods remain the property of RTC electronics until paid in full. In no event shall the seller be liable for indirect, special or consequential damages such as loss of profit or business opportunities, and in no event shall seller’s liability exceed the purchase price of the product(s). Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by Rtcelectronics.com, are not covered by this warranty. Any alterations, addition, improvements or attachments to the product(s) not authorized in writing by the Rtcelectronics.com shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. Rtcelectronics.com shall return repaired or replaced product(s) to Buyer, at its expense via regular ground service. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED. RTCELECTRONICS.COM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. IN NO EVENT SHALL RTCELECTRONICS.COM BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL RTCELECTRONICS.COM LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

Returns

Returns of Products are subject to RTC Online’s current return policies which are set forth here on our website and on the invoice. These policies may be subject to additional or lesser return rights adopted by the manufacturer or publisher. The Terms of Sale represent the complete and final agreement between the customer and RTC Online for the matters set forth herein and shall be supplemented only by the prices, quantity, and descriptions set forth in RTC Online’s invoice for the relevant sale. Terms contained in customers’ purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

  1. For Refunds: All returns for refund must be authorized by RTC Online within 30 days of the delivery date. There is NO RESTOCKING FEE applied to any returned item(s). However, S&H cost is not refundable.
  2. Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by the RTC Online Returns team and offered a suitable replacement or option for a store credit.
  3. For Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. RTC Online will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we cannot exchange one item with a different item. The Product ID (SKU) must be the same.

If return of the defective item is requested by Monoprice.com, you will be emailed a pre-paid UPS return shipping label to return the defective item to us. If no return is requested by Monoprice.com, you will be asked to discard the item.

If no return is requested by RTC Online, a refund will be issued within 1-2 business days. We will issue a refund on shipping paid if, and only if, the defective item is the only item on the order. If there are other items that are being kept on the same order, no shipping refund will be issued. A partial shipping refund may be issued if the returned item is the bulk of the order. Partial shipping refunds will be issued at the sole discretion of the RTC Online Returns department.

All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without priorRMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please use the label provided when your RMA is issued. If you did not receive a copy of the label in your e-mail confirmation, you can print a copy from the RMA Status page in the My Account section of the website after you have logged in.

RTC Online is not liable for packages that are lost in transit. It is highly recommended that you use a traceable shipping service when you send back your merchandise.

Mini DisplayPort to HDMI / DVI / VGA Adapters

Consumable / 1-time use items will include but are not limited to: Disposable batteries, universal battery packs (Lithium Ion / NiMH), Cleaning products (containing cleaning fluid), screen protectors, heat shrink tubing, thermal paste, zip ties.

Return Policy for Consumable Items and Batteries

Adapters are not considered cables but fall into the adapters category. It contains active circuitry normally not found in a standard cable that converters one signal to another. As such, this item would be considered as an electronic item and would be covered under a year warranty from date of purchase.

**Please note the items under this category may be subject to change at RTC Online's discretion.
Consumables ( i.e. , cleaning fluid, lead Acid Batteries) – Cannot be replenished. Mechanical parts and other accessories associated with the item will still be covered under our normal warranty policy.

One-time use Items ( i.e. , Screen protectors, Heatshrink tubing, networking keystones, Zip ties) – Improper installation of these items will not be covered. Any defects or issues will need to be reported to RTC Online within 5-days of receiving the item in order to qualify for a replacement. The warranty will not cover normal wear & tear of the item(s) once the item(s) has been installed/used. Returns cannot be accepted if more than 5% of the overall quantity is used.

Disposable Alkaline Batteries – will not be covered under warranty. Normal 30-day return policy will apply only if item(s) is unopened and in the original packaging.

Location based Performance Items (bad reception):

  • HDTV Antennas
  • WiFi Adapters
  • IR Extenders
  • – Wii IR Sensor Bar
  • – Bluetooth Products

Returns for location based and wireless items:

Location based/wireless items include, but are not limited to; TV Antennas, Wireless remotes, PCI/USB wireless LAN cards/dongles, Wireless Video extenders, Wireless IR extenders, Wireless routers/printer servers, Wii remotes/accessories, wireless cameras, wireless speakers, etc.

At RTC Online, we strive for complete customer satisfaction. Occasionally situations exists which necessitate for a product to be returned for a replacement.

Since these are “Location based items” and the quality of performance greatly depends on the positioning/location and obstacles, it will be at the sole discretion of the RTC Online Returns department to determine whether the item is to be considered defective. We will ask a series of questions and there may be some troubleshooting involved. If upon review the item is determined to be defective, the Returns department will issue a return authorization number (RMA) and return instructions will be emailed.

Bulk Item Replacement Policy

Item(s) that belong in this category include but are not limited to; networking bulk cable, Rg6 Bulk cable, Microphone cable, or lengths of un-terminated cable longer than 100 ft.

In general, RTC Online does no allow partial returns of any item. We often require the item back before we can issue a replacement. For Bulk cable items (which are often used in portions and installed directly into the wall) this can cause potential problems for our customers.

We urge all customers to test the entire cable BEFORE installing to prevent these situations. In the event a portion of a product is found to be defective; we may be able to offer partial returns as listed below:

  • If more than 50-100% is used before encountering defective cable, request to check stock for returns of cable of same length and gauge*.
  • If less than 50% of the cable is used, we request all the cable to be returned and will send an entire new unit.

Open Box Items

Open Box items are previously purchased products that were returned to Monoprice.com and are still in as-good-as-new condition. Open box items have been thoroughly tested to ensure proper performance and quality before being repackaged and made available to you at amazing prices. That’s not all. We guarantee the quality of our open box items with the same warranties as our new products.

  • √ Switches and other electronic products: 1 year
  • √ Cables and non-electronic products: Lifetime

TERMS AND CONDITIONS OF USE

The following are terms of a legal agreement between you and RTC Online (RtcElectronics.com). By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this website. This website is controlled and operated by RtcElectronics.com from its offices within Canada. RtcElectronics.com makes no representation that materials in the website are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to, and the use of, this website and the materials contained herein is governed by the laws of the province of Ontario and the laws of Canada applicable therein.

MISPRINTS AND ERRORS ON OUR WEBSITE

We endeavor to provide current and accurate information on our website. Nevertheless, errors and misprints may occur. Accordingly, we reserve the right to reject, correct, cancel or terminate any order for goods or services for which the price was incorrectly displayed or where we otherwise displayed erroneous or inaccurate information. RtcElectronics.com reserves this right at any stage of the online ordering processing, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your order is cancelled and your credit card has already been charged, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. To provide you with a credit, where applicable, is our only obligation to you. RtcElectronics.com is not obligated to sell products or services based on errors or misprints on our website.

OUR TRANSMISSIONS

Any material, information or idea you transmit to or post on this website by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by RtcElectronics.com or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to RtcElectronics.com will be handled in accordance with RtcElectronics.com’s privacy statement. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

TERMS OF USE REVISIONS

RtcElectronics.com may at any time revise these Terms of Use by updating this posting. By using this website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

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